Delivery
From our collection to yours.
Every piece is carefully checked and securely packed before dispatch. Available delivery options, estimated arrival times and costs are shown clearly at checkout.
Once your order is on its way, we will send a dispatch confirmation with tracking details. Please check that your delivery address is complete and accurate before placing your order.
Changing your mind
UK online returns.
UK customers will normally have 14 days from the day after delivery to tell us they wish to cancel, followed by a further 14 days to send the item back. Contact us before returning anything so we can provide the correct instructions and returns address.
- Return the piece securely, with every box, tag and accessory stated as included.
- Use a tracked and appropriately insured service; the parcel remains your responsibility until it reaches us.
- Handle the item only as much as you reasonably would when examining it in a shop.
We will process an eligible refund within 14 days of receiving the goods back, or receiving evidence that they were sent, whichever is earlier. The basic outbound delivery charge will be included where required; upgraded delivery costs are not refundable.
Problems with an order
Faulty, damaged or not as described.
If something is wrong, contact us promptly with your order details and clear photographs. We will review the issue and explain the available remedy. Your statutory rights under UK consumer law are not affected by this policy.
Because our pieces are pre-owned, the condition and any visible wear disclosed in the listing form part of the product description and are not faults.